 1.In which circumstance, we provide replacement?
A: if customer find the item is not the same as actual picture or description. or there is some defect or broken on item, we provide replacement. Return request must be no later than 3 business days from the day you received it. If you find you have not been interested in certain items, we don't provide replacement.
B. When you received goods, and find defective items, you should tell us in next 3 days.
With a long time, we can not verify defective item is we provide , or broken by customer. So it is difficult to adjudge who charge liability.
C. When we received your items sent back, we will verify if back item is in good condition. We will ship new replacement to you by one of our shipping suppliers. and we charge shipment fee. shipment take 3-7 days.
D. If you place a new order, and shipped by express, we will put replacement together in one package.
2. Customs problem and lost parcels.
We can provide 99.5% successful shipment. But the problem is unavoidable in some occasion. In such circumstance, if the parcel was held up in China customs or lost before they leave China, we will take 100% responsibility, we will resend the parcel or refund that amount as your request. If the parcel was held up in your country or lost after it leave China , we will share 50% of the total cost that involved(including shipping).
3. Unless otherwise stated, all fees are quoted in U.S. Dollars. You are responsible for paying all fees and associated cost with the Site in a timely manner with a valid payment method.
4. If make a credit card payment, then decide you do not want your order, and you want a refund. Then 5% will be deducted from your payment. and the remainder will be returned to you in 20 to 30 days.
Any queries, please feel free to contact us. Email: info@beshiny.com
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